Terms & Conditions
Shipping and Processing
Orders are shipped within one business day. Orders placed on weekends or holidays will be shipped on the next business day. (Business days exclude Fridays, Saturdays, Sundays, and public holidays.)
Herbs Restore is not responsible for duties, taxes, or lost/seized orders due to customs refusals. We recommend contacting your local customs office before placing an order in case of an international order.
For U.S.A. ground shipping, please allow 7-10 business days for delivery after the product leaves our warehouse.
Returns and Exchanges
If you are not satisfied with your purchase within 3 days of purchase, we will gladly accept the return of unopened/unused products, excluding shipping costs.
To obtain return authorization, please email customer service: XXXXXXXXXXXX
We apologize but returns or replacements are not available for international orders.
Refund Calculation
If your original order qualified for free shipping and you choose to return the item(s), the actual shipping cost will be deducted from your refund amount. This ensures we can cover the initial shipping expenses. Refunds will be processed to the original payment method within 3 - 7 business days once the items have been returned to our shipping and receiving department. The credit will show on your next statement, depending on the issuing bank and/or billing cycle.
How will my return be processed
If you ordered by credit card, you would receive a credit to your account within 3 - 7 business days once all items have been returned to our shipping and receiving department. The credit will show on your next statement, depending on the issuing bank and/or billing cycle.
Discount and Free Shipping
Discounts and promotional codes cannot be combined or applied to any other offer or discounts.